If your order is cancelled or fails on our end, you will receive a full refund automatically. We do not charge you unless we can successfully process your phone bill refill order.
If a payment is canceled, the refund may take 5 to 7 business days to process and reflect in your account. Refunds will be processed to the original payment method used for the transaction.
If you have any questions about refunds or need assistance with a refund request, please contact us at 888-863-8768 or email us at support@metro-quickpay.com. Our support team is available 24/7 to assist you.